Patient 360 · Care Coordination · Healthcare CRM
Connected Patient 360 with Salesforce Health Cloud
Hyperlink InfoSystem implemented Salesforce Health Cloud to unify authorized patient profiles, care plans, referrals, clinical and administrative interactions, and care-team collaboration across healthcare workflows.
Unified Patient ProfilesCoordinated Care PlansCare Team CollaborationSecure Clinical Integration
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Salesforce
Connected Patient 360
Unified
Unified Patient Profiles
✓ Enabled
Connected
Coordinated Care Plans
✓ Enabled
Automated
Care Team Collaboration
✓ Enabled
Governed
Secure Clinical Integration
✓ Enabled
Project Overview
Connected Patient 360
Hyperlink InfoSystem implemented Salesforce Health Cloud to unify authorized patient profiles, care plans, referrals, clinical and administrative interactions, and care-team collaboration across healthcare workflows.
Industry
Healthcare & Life Sciences
Platform
Salesforce Health Cloud
Unified Patient Profiles
Unified Patient Profiles connects the relevant information, users, and workflows within a governed Salesforce experience.
Coordinated Care Plans
Coordinated Care Plans connects the relevant information, users, and workflows within a governed Salesforce experience.
Care Team Collaboration
Care Team Collaboration connects the relevant information, users, and workflows within a governed Salesforce experience.
Secure Clinical Integration
Secure Clinical Integration connects the relevant information, users, and workflows within a governed Salesforce experience.
Business Challenges
Overcoming Fragmented Data and Operational Workflows
Hyperlink InfoSystem implemented Salesforce Health Cloud to unify authorized patient profiles, care plans, referrals, clinical and administrative interactions, and care-team collaboration across healthcare workflows.
01
Fragmented Patient Context
Addressing fragmented patient context requires coordinated data access, consistent processes, and clear ownership across teams.
02
Disconnected Care Teams
Addressing disconnected care teams requires coordinated data access, consistent processes, and clear ownership across teams.
03
Manual Referrals
Addressing manual referrals requires coordinated data access, consistent processes, and clear ownership across teams.
04
Limited Care Plan Visibility
Addressing limited care plan visibility requires coordinated data access, consistent processes, and clear ownership across teams.
05
Patient Engagement Gaps
Addressing patient engagement gaps requires coordinated data access, consistent processes, and clear ownership across teams.
06
Privacy Requirements
Addressing privacy requirements requires coordinated data access, consistent processes, and clear ownership across teams.
Core Requirements Identified
- Establish patient identity & matching with appropriate integration, access, and governance controls
- Establish health cloud data model with appropriate integration, access, and governance controls
- Establish ehr & clinical integration with appropriate integration, access, and governance controls
- Establish care plan management with appropriate integration, access, and governance controls
- Establish care team collaboration with appropriate integration, access, and governance controls
- Establish patient engagement with appropriate integration, access, and governance controls
Solution Architecture
Salesforce Health Cloud Solution
Connect · Unify · Automate · ImproveHyperlink InfoSystem implemented Salesforce Health Cloud to unify authorized patient profiles, care plans, referrals, clinical and administrative interactions, and care-team collaboration across healthcare workflows.
Core Capabilities
Unified Patient Profiles
Coordinated Care Plans
Care Team Collaboration
Secure Clinical Integration
Architecture
Core Platform Components
Patient Identity & Matching
Patient Identity & Matching supports integrated, permission-aware information flows and consistent execution within the Salesforce Health Cloud architecture.
Health Cloud Data Model
Health Cloud Data Model supports integrated, permission-aware information flows and consistent execution within the Salesforce Health Cloud architecture.
EHR & Clinical Integration
EHR & Clinical Integration supports integrated, permission-aware information flows and consistent execution within the Salesforce Health Cloud architecture.
Care Plan Management
Care Plan Management supports integrated, permission-aware information flows and consistent execution within the Salesforce Health Cloud architecture.
Care Team Collaboration
Care Team Collaboration supports integrated, permission-aware information flows and consistent execution within the Salesforce Health Cloud architecture.
Patient Engagement
Patient Engagement supports integrated, permission-aware information flows and consistent execution within the Salesforce Health Cloud architecture.
Consent & Access Controls
Consent & Access Controls supports integrated, permission-aware information flows and consistent execution within the Salesforce Health Cloud architecture.
Care Analytics
Care Analytics supports integrated, permission-aware information flows and consistent execution within the Salesforce Health Cloud architecture.
Implementation Strategy
Five Phases of Salesforce Transformation
The rollout established business requirements, data foundations, integrated workflows, validation, and ongoing adoption.
1
Healthcare Discovery
- Confirm stakeholders, requirements, and system dependencies
- Configure relevant Salesforce capabilities and connected workflows
- Validate security, data quality, usability, and operational readiness
2
Patient Data Foundation
- Confirm stakeholders, requirements, and system dependencies
- Configure relevant Salesforce capabilities and connected workflows
- Validate security, data quality, usability, and operational readiness
3
Care Coordination Configuration
- Confirm stakeholders, requirements, and system dependencies
- Configure relevant Salesforce capabilities and connected workflows
- Validate security, data quality, usability, and operational readiness
4
Integration & Privacy Validation
- Confirm stakeholders, requirements, and system dependencies
- Configure relevant Salesforce capabilities and connected workflows
- Validate security, data quality, usability, and operational readiness
5
Adoption & Optimization
- Confirm stakeholders, requirements, and system dependencies
- Configure relevant Salesforce capabilities and connected workflows
- Validate security, data quality, usability, and operational readiness
Transformation
Before vs. After
The solution replaces fragmented experiences with integrated Salesforce workflows and governed data visibility.
Before
Fragmented Patient Context limits cross-team visibility and consistent execution
Disconnected Care Teams limits cross-team visibility and consistent execution
Manual Referrals limits cross-team visibility and consistent execution
Limited Care Plan Visibility limits cross-team visibility and consistent execution
Patient Engagement Gaps limits cross-team visibility and consistent execution
After
Unified patient context for authorized care teams
More consistent care-plan and referral coordination
Improved patient engagement across care journeys
Reduced duplication in administrative handoffs
Stronger privacy governance and auditability
Business Impact
Business and Operational Outcomes
Unified patient context for authorized care teams
More consistent care-plan and referral coordination
Improved patient engagement across care journeys
Reduced duplication in administrative handoffs
Stronger privacy governance and auditability
Hyperlink InfoSystem implemented Salesforce Health Cloud to unify authorized patient profiles, care plans, referrals, clinical and administrative interactions, and care-team collaboration across healthcare workflows.
Salesforce Health Cloud
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